Manufacturing Software | Service Management

Effectively Manage Your Service Orders.

The Service Management module is designed to track and organize hundreds of outstanding and completed customer service jobs. With an easy to use interface, service & support staffs no longer need to use programs like Outlook and Excel to manage their individual service orders. Having an independent and dedicated Service Manager is important because it allows manufacturing businesses to keep their service jobs independent from their production order jobs. Additionally, having your service and support staff integrated on the same system as your engineering, shop floor manufacturing, purchasing and inventory staff, gives manufacturers a clear overview and status of each individual department. The Shop Productivity Manager is included as part of Service Tools™.

Assign Unique Job Tasks

Service staff can easily customize each service order by assigning unique job tasks for each individual customer. Users can also assign specific technicians to each job as well as selecting the work type. For over the phone service, Manufacturing Pro allows service staff to log the exact customer phone time for each job

Attach Files to Your Service Job

The Service Manager allows users to attach digital files to their service jobs. This is an important feature for businesses that work with customer software updates and engineering drawings. The ability to assign specific files for each job ensures that the customer related files stay connected with the job they’re associated with.